Title Arial 40 pts - The NYS Forum, Inc

Title Arial 40 pts - The NYS Forum, Inc

NYS Forum IT Corporate Roundtable Technology Strategies at NYS DMV Adam Gigandet ITCR Work Group Meeting Friday, July 01, 2011 Agenda Grow Strategic System Innovation Continuous Incremental Innovation Unplanned Improvements Radical Innovation

Run 1. 2. 3. 4. 5. Managing demand with limited resources Application system support strategies Data management challenges Innovation the game changer MyDMV Transform 2 Shared Services Enterprise

Shared Services Focus Systems Master Files Identities Infrastructure Foundational Strategies 1.Project Governance 2.Service Oriented Architecture 3.Enterprise Information Management 4.Virtualization 3 Program Owners Enterprise Shared Services

Safety Programs MyDMV/eDMV Services Field Operations Governors Traffic Safety Committee Division of Field Investigation Central Operations Legal, Appeals, Hearings Integrity Office, Audit Fiscal and Human Resources Ticketing Systems Vehicle Safety Motor Carrier, Accidents Agency Program Services

Communications Information Technology Demand mapped to 16 high level functional business areas 4 Project Priorities Current Project Demand Enterprise Shared Services MyDMV/eDMV Services Field Operations Central Operations Legal, Appeals, Hearings Ticketing Systems Vehicle Safety Motor Carrier Safety Programs Division of Field Investigation Integrity Office, Audit Fiscal and Human Resources Agency Program Support

Information Technology Total: 12.9% 12.9% 18.8% 3.5% 1.2% 9.4% 2.4% 9.4% 3.5% 1.2% 7.1% 4.7% 5.9% 7.1% 100.0% 60% Executive sponsored projects 10% Business cases sponsored by a specific business area

10% Federal & State mandates 15% Maintenance/Upgrades 5 Project Portfolio Management INITIATION PLANNING Business Case, Analysis Charter, Scope Scope, Requirements

Spec, Business Rules EXECUTION & CONTROL Functional Specs, Design, Code, Test, Implement CLOSEOUT Monitor, Adjust EFFORT ORIGINATION Preliminary Estimate TIME

Project Portfolio Management Commit Estimate Foundational strategy #1 for shared service capability. Business case with high level estimates is origination gate. System Ownership Application System Program Owners Enterprise Shared Services 19.4% MyDMV/eDMV Services 6.5% Field Operations 5.2% Central Operations 22.6% Legal, Appeals, Hearings

0.6% Ticketing Systems 4.5% Vehicle Safety 4.5% Motor Carrier 1.9% Safety Programs 3.9% GT SC 0.6% Division of Field Investigation 3.9% Integrity Office, Audit 1.9% Fiscal and Human Resources 11.0% Agency Program Support 4.5% Information T echnology 9.0%

Total: 100.0% TIME Tolerate (38%), Invest (25%), Migrate (31%), Eliminate (5%) 7 SOA Software Stack Service Oriented Architecture Foundational strategy #2 for shared service capability. 8 XML, ASP.NET, Actional, Shadow, Biztalk, Documentum are enablers Data Store Owners Data Stores by Program Owner Enterprise Shared Services 16.6%

MyDMV/eDMV Services 7.6% Field Operations 3.2% Central Operations 18.5% Legal, Appeals, Hearings 0.6% Ticketing Systems 7.0% Vehicle Safety 7.0% Motor Carrier 11.5% Safety Programs 5.1% Division of Field Investigation 1.9% Integrity Office, Audit 3.8% Fiscal and Human Resources

10.8% Agency Program Support 4.5% Information Technology 1.9% Total: 100.0% Over 500 databases and master files Over 500,000 real-time transactions per day 150,000 external file exchanges per month Over 500 one-shot data requests per year 9 Single Customer

Viewpoint NY.Gov Directory Services MyDMV Directory Universal Client ID Master Data Repository Admin License Contact Information Vehicle Ticket Businesses

Master Data Management Foundational strategy #3 for shared service capability. Universal Client Identification Number is an enabler 10 Virtualization Foundational strategy #4 Private cloud infrastructure Agility, high availability, and elasticity 11 MyDMV Identity Assurance Procedure for online identity verification aligns with state and federal standards o To create a MyDMV account, customer must have obtained an

NYS DMV photo document (license, permit, non-driver ID), which requires in-person identity proofing at a DMV office DMV Registration Authority o DMVs online identity verification services are available to NYS entities through NYS Enterprise Identity Access Management (EIAM) initiative MyDMV MyDMV Sign on NY.GOV o o o ID Login Password resets Security

MyDMV MyDMV Portal Page 14 MyDMV TEENS o Crashes Moving violations o Convictions o Suspension and revocations o MyDMV TEENS o Notifications /

event summary (its a good thing this is a test sample!) MyDMV Address Change Address updates to license and registration records Approximately 700 address updates / day Address changes by Call Center and processing centers decreased by 40% 35% increases of online replacement document transactions for updated address MyDMV

Paperless Reminders Inspections and registrations Potential for significant print postage savings o 1.7+ million online registration renewals / year Innovation Strategy Iterative and incremental Requires pay-as-you go contract vehicles Peaks and valleys for specialized support Change management is critical

19 Questions Adam Gigandet, CIO NYS Department of Motor Vehicles 518-474-0605 [email protected] 20

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