Coordinated Entry in Maricopa County KA R I

Coordinated Entry in Maricopa County  KA R I

Coordinated Entry in Maricopa County KA R I A B A STA , A DO H M ATT I E L O R D, U M O M D AV I D B R I DG E , H U M A N S ERV I C ES CAMPUS Homeless Population Not Homogeneous Assessment determines NEED t en n a rm rtive e P o pp ing

u s S ou sit n Tra al n o i ng i s u Ho pid ing a R us -ho

e R er/ lp t l e e Sh g H sin u Ho HEARTH Coordinated Assessment 578.7 Responsibilities of the Continuum of Care. (a) Operate the Continuum of Care. The Continuum of Care must: (8) In consultation with recipients of Emergency Solutions Grants program funds within the geographic area, establish and operate either a centralized or coordinated assessment system that provides an initial, comprehensive assessment of the needs of individuals and

families for housing and services. The Continuum must develop a specific policy to guide the operation of the centralized or coordinated assessment system on how its system will address the needs of individuals and families who are fleeing, or attempting to flee, domestic violence, dating violence, sexual assault, or stalking, but who are seeking shelter or services from non-victim service providers. This system must comply with any requirements established by HUD by Notice. HEARTH - Coordinated Assessment From the HUD Interim Rule: Centralized or coordinated assessment system is defined to mean a centralized or coordinated process designed to coordinate program participant intake, assessment, and provision of referrals. A centralized or coordinated assessment system: covers the geographic area, 2. is easily accessed by individuals and families seeking housing or services, 3. is well advertised, and 4. includes a comprehensive and standardized assessment tool. 1. This definition establishes basic minimum requirements for the Continuums centralized or coordinated assessment system.

Mattie Lord, Chief Program Officer On behalf of Standing Strong For Families & the Family Housing Hub Standing Strong For Families A New Leaf ABC Housing, Inc. CASS Vista Colina Community Bridges, Inc. Family Promise Homeward Bound House of Refuge East Labors Community Service Agency Salvation Army Save the Family, Inc. Tumbleweed Center for Youth Development UMOM New Day Centers One Door, One Process

12 A G E N C I E S H AV E B E E N O P E R AT I N G 26 P R O G R A M S F O R FA M I L I E S E X P E R I E N C I N G H O M E L E S S N E S S I N M A R I C O PA C O U N T Y F O R Y E A R S T H E R E H AV E N O T B E E N E N O U G H R E S O U R C E S T O S E RV E A L L FA M I L I E S S E E K I N G H O M E L E S S S E RV I C E S. I N O R D E R T O U S E O U R R E S O U R C E S M O R E E F F E C T I V E LY & E F F I C I E N T LY, W E D E C I D E D T O W O R K T O G E T H E R D I F F E R E N T LY. Fair & Equitable Access A L L FA M I L I E S E X P E R I E N C I N G H O M E L E S S N E S S - R E G A R D L E S S O F T H E I R C O N N E C T I O N S - R E C E I V E T H E S A M E FA I R & E Q U I TA B L E O P P O RT U N I T Y T O A C C E SS S E RV I C ES. N O P R I O R I T Y A C C E SS F O R FU N D E R S, B O A R D M E MBE R S, V I P S, E L E C TE D O F F I C I AL S, O R O U T R E A CH T E AM S. V E T E R A N FA M I L I E S N E E D I N G E M E R G E N C Y S H E LT E R H AV E T O WA I T, T O O. WITH A REGIONAL APPROACH, THE RESIDENTS OF ALL CITIES & TOWNS A R E T R E AT E D E Q U A L LY N O N E A R E P R I O R I T I Z E D O R D I S C R I M I N AT E D

A G A I N S T. Plan to End Family Homelessness by 2020 Our Shared Vision: No families on the street No service at 100% occupancy A right-sized response Strategic use of all resources Actions Needed: Strengthen diversion & coordinated entry Increase exits to PH Shrink some resources in order to grow others Make data-driven decisions Share communal $ for matters of shared interest Educate others Advocate with a collective voice Family Housing Hub launched 8/17/14

3307 East Van Buren Phoenix, AZ 85008 (602) 595-8700 Open M 8-8, Tu-Th 8-4 East Valley Assessments Tuesdays 8-4 Mesa CAN - 635 E. Broadway Mesa, AZ 85204 Wednesdays 8 Noon Save the Family Mesa, AZ Welcome/Reception for Families with Children Family Housing Hub Dashboard Call Volume 2015 (n= 10,752) Phoenix East Valley In Person Families 2015 (n=1,377)

West Valley Phoenix East Valley West Valley 8.64% 10.99% 27.02% 22.50% 66.51% 64.34% Confidential Assessment with a Service Priority Specialist Safety/triage to DV or Crisis

Diversion attempted/housing resources Formal assessment Family VI SPDAT Eligibility match to programs Service Priority List What is diversion? From Ending Family Homelessness Strategic Plan 2020 We agree to commonly fund and support services to families seeking shelter, with a strong focus on resolving and diverting as many families as possible whenever it is safe and appropriate to do so. Diversion includes looking at the current circumstance of the family from wherever they are connecting from across the County and professionally, sensitively, and patiently attempting to solve their housing instability without ever requiring shelter admission. Family Housing Hub Dashboard Formally Diverted since opening (n=323 families) Families in FHH HMIS since opening

(n=1,900) Return to FHH; 6.81% 504 Entered shelter 1,095 Self diverted 301 Formally diverted (w/o return) No return to FHH; 93.19% 0 200 400 600

800 1,000 1,200 Assessment Determines Intervention Emergenc y Shelter (0-3) Eviction Prevntio n Rapid Rehousin g (4-6) Family VISPDAT score Permanen

t affordable housing Subsidized / Section 8 Transition al Housing (7-8) Permanen t Supportiv e (9+) Eligibility Determines Program Options Document & Data Collection Documentation of homeless status Proof of identity Proof of relationship with

child(ren) Documentation of income HMIS Entry created Informed consent DV victim files are closed UDEs collected F-SPDAT score attached Documents uploaded Electronic file prepared to be manually opened to receiving program. Referral to RRH, TH, or PSH programs 1 page referral sent from FHH to Program Program accepts/denies within 24(ish) hours Goal: 85% acceptance rate If accepted, either placed on SPL or sent to agency if unit is available.

If denied, FHH works toward alternative referral. Vacancies filled from Service Priority List Family Housing Hub Dashboard Services 2015 (n=1,377) Prevention Formal Diversion Assessment 9.15% 14.74% 76.11% Family Housing Hub Dashboard New Homeless Families by Week 2015 (n=1,254) 70

60 50 40 30 20 10 0 Q 1 1 W Q 1

2 W Q 1 3 W Q 1 4 W Q 1 5 W Q 1

6 W Q 1 7 W Q 1 8 W Q 1 9 W Q 1

10 W Q 1 11 W Q 1 12 W Q 1 13 W Q 2

1 W Q 2 2 W Q 2 3 W Q 2 4 W Q 2

5 W Q 2 6 W Q 2 7 W Q 2 8 W Q 2

9 W Q 2 10 W Q 2 11 W Q 2 12 W Q 2

13 W Current Resources Staffing level 1 FTE Manager 1 FTE Receptionist Budget $20,000$16,500 5 FTE Service Priority Specialists $307,261 Operating Expenses Personnell Documentation Significant Gains

Community data set illustrating regional need Ability to plan at a REGIONAL systems level De-duplication of efforts; systems-level efficiency Streamlined/simplified access for families Less emphasis on administrivia, more on programs and services High acuity families have access to services; less shelter hopping Prioritization based on need Housing-focus from first conversation Diverting families from the system Next Steps Needs Challenges West Valley site for Regional education Sustainable funding assessments Pilot phone diversion Analyze self-diversion rate Data for plan to end family

homelessness Current portfolio may not match community needs Vacancy rates for some programs, long waits for others Questions? M AT T I E L O R D CHIEF PROGRAM OFFICER [email protected] CHELA SCHUSTER D I R E C T O R O F S T R AT E G I C H O U S I N G R E S O U R C E S [email protected] RANDY HADE FA M I LY H O U S I N G H U B C O O R D I N AT O R [email protected] Single Adult Coordinated Entry Human Service Campus Engagement Welcome Center

Operations M-F: 6 am-9pm 2 intake workers 3 Resource Specialists HEART Working Group Averaging 31 Intakes a Day Coordinated Assessment Matching/ Prioritization Use of VI-SPDAT Conducted over 12,000 assessments since opening Hired Housing Match Coordinator

Implementation of HOMELINK live Diversion match tool 7000+ names 8% diversion in first year. uploaded 17.7% through HUD housing June 2015 uploaded Trained over 100 5 other access points personnel from 15 identified for agencies onboarding Case Conferencing Housing

10 agencies and 90+ Support of Special navigators have Initiatives MOS Closure RRH been trained for onboarding and PSH projects Coordination with HOMELINK Navigator RHBA 25 Cities Assignment Capabilities Veteran Initiatives Proposed Single Adult Budget Expenses $119,000 $644,000 Personnel

Operations Proposed Staffing Manager 3 Housing Match Coordinators 6 Intake/Assessment/ Diversion/Assessors Weekdays: 6 am to 9 pm 3 Weekend Staff (Same Hours) 2 Dedicated Phone Staff (Operation Hours) Services VI-SPDAT and SPDAT Assessments Diversion Services Crisis Intervention Document Collection Matching/Housing Referrals Welcome Center Assessments January 2014 to June 2015 Assessments 800 700 600 500

400 300 200 100 0 1/14 2/14 3/17 4/17 5/18 6/18 7/19 8/19 9/19 10/20 11/20 12/21 1/21 2/21 3/23 4/23 5/24 6/24 Assessments Entry/Exit Outcomes HSC Welcome Center Chart Title 1000 900 800 700 600 500 400 300 200 100 0 14-Jan 14-Feb 17-Mar 17-Apr 18-May 18-Jun 19-Jul 19-Aug 19-Sep 20-Oct 20-Nov 21-Dec 21-Jan 21-Feb 23-Mar 23-Apr 24-May 24-Jun Diversion

Crisis Shelter Other Assessment Information VI-SPDAT Ranges 2014 642 Demographics (2015) Chronic 1,291 55+ 18-24 2,490 Veterans -

PSH (10+) General (0-4) Rapid Re-Housing (5-9) 200 400 600 800 Demographics (2015) 1,000 1,200 Coordinated Entry Challenges Volume of Clients

Competing Priorities Coordination of Navigation Services Funding/Resources Phone Data and Regional Coverage Needs Single Adult Coordinated Assessment Next Steps Onboarding of Navigators, Assessment Sites, All Housing Providers

Single Adult Shelter Coordination Complete HOMELINK Implementation Complete Housing Referral Process Develop Coordinated Entry Accountability

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