Leadership Leadership and and Communication Communication Chapter 9 HPR 323 What is Communication? Communication is a
process of exchange that is directed toward conveying meaning and achieving understanding between individuals that leads to changes in behavior of the receiver or receivers.
Two types of Communication Interpersonal communication is the process of transferring information and influencing the behavior of people on a one-to-one basis.
Organizational communication is the way by which an agency transmits information to its staff and participants concerning its goals. What is transactional communication?
Involves more than telling or talking at another individual. Implies that communication is two-way interaction rather than one-way and, therefore, affects the sender as well as the receiver. Suggests that people are both sending and receiving messages. Types of Communication
Verbal Nonverbal Written ElectronicTechnological Visual Symbols
Functions of Communication Persuasion and Influence Information Social and Expressive Relations Conflict Resolution Process of
Communication Figure 7.1 Perception Model Figure 7.2 Perceptual Selectivity
Intensity Size Contrast Repetition Motion Novelty and
Familiarity Physical and Personal Factors influencing perceptions Environment
Personal Goals Values Past Experiences Personal Evaluation of Hearsay Social relationships Figure 7.4 Active Listening Implies active
participation on the part of the listener rather than merely passive absorption of comments made by others. How to develop Active Listening Skills Learn to listen to yourself.
Learn to listen accurately and completely Learn to read body language Learn to listen courteously. Learn to give and gather feedback Learn to accept different viewpoints Technical Barriers to effective communication Communication overload Cultural Differences
Knowledge of what you say Meanings associated with words, jargon and professional nomenclature Semantic Language Short-circuiting Timing Perception Barriers
Filtering Perception Sets We hear what we want to hear Trust and Openness Summary Communication is a process to share thoughts The way ideas and feelings are
transmitted Verbal, Non-verbal, written, electronictechnological, visual symbols are channels The Rec Leader uses 2-way transactional communication Active listening and feedback Perceptions are huge and may cause poor communication Barriers may cause communication to fail Important to understand the barriers
Trapezoid (b1 + b2)h. 2. So we need to account for the split base, by calling the top base, base 1, and the bottom base, base 2. By adding them together, we get the original base from the parallelogram.
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MALIGNANT MYOEPITHELIOMA OF THE SOFT TISSUE: A MONOINSTITUTIONAL SYSTEMATICREVIEW OF A CHALLENGING DIAGNOSIS AND ANALYSIS OF CLINICAL FEATURES. Marco Fiore. [email protected] I wouldliketothankyou thescientificcommiteefor the opportunitytopresentourstudy on myoepithelioma of soft tissue.