Introduction to Operations Management 1 What is Operations Management? The business function responsible for planning, coordinating, and controlling the resources needed to produce a companys products and services 2
Typical Organization Chart 3 OMs Transformation Role 4 Differences between Manufacturers and Service Organizations
Services: Intangible product Product cannot be inventoried High customer contact Short response time Labor intensive
Manufacturers : Tangible product Product can be
inventoried Low customer contact Longer response time Capital intensive 5 Similarities-Service/ Manufacturers
All use technology Both have quality, productivity, & response issues All must forecast demand Each will have capacity, layout, and location issues All have customers and suppliers All have scheduling and staffing issues 6
Trends in OM Service sector growing to 80% of non-farm
jobs Global competitiveness Demands for higher quality Huge technology changes Time based competition Work force diversity 7 OM Decisions 8
Todays OM Environment Customers demand better quality, faster deliveries, and lower costs Increased cross-functional decision making Recognized need to better manage information using ERP (Enterprise
Resource Planning) and CRM (Customer Relationship Management) systems 9 Business Information Flow 10
Student Attitudes Towards Poverty in a Social Welfare Policy Course. ... Are there differences in student attitudes towards poverty before and after the social welfare course? ... D. B. (2011). Enhancing learning and learner satisfaction through the use of WebCT...
-TSW understand the hydrosphere including estuaries and the different species living within. -TSW understand the difference between aquatic and terrestrial organisms and how their food webs are interconnected. Essential Questions: -What is an estuary? -What is the difference between a...
STATUS - INDIAN CENSUS Whereas basic metadata is provided with every table released, a complete regime is still not in place. Few of the products based on 2001 Census data were released with complete metadata but the same practice was...
Mitigation and Soil Erosion:Adam Baumeister ESS 315, Winter 2010 Erosion: Is the natural process of soil being moved from one place and deposited in another. Is radically expedited by humanity's use of land. Occurs primarily due to wind or water...
If you want to write a good, clear paragraph, try using the accordion paragraph method. Topic Sentences Power Statements List how many reasons your are going to cover to support your topic. Everyone knew SEVERAL things about writing paragraphs.
Semi-Fowler's position. Analgesics. No laxatives or enemas. No heat. PROVIDE COMFORT TOUCH AND REASSURANCE! Surgical Management. Laparoscopy or laparotomy to rule out appendicitis. Preoperative care as for general anesthesia surgeries. ... Chapter 60 Last modified by: