Introduction to Operations Management-Chapter 1

Introduction to Operations Management-Chapter 1

Introduction to Operations Management 1 What is Operations Management? The business function responsible for planning, coordinating, and controlling the resources needed to produce a companys products and services 2

Typical Organization Chart 3 OMs Transformation Role 4 Differences between Manufacturers and Service Organizations

Services: Intangible product Product cannot be inventoried High customer contact Short response time Labor intensive

Manufacturers : Tangible product Product can be

inventoried Low customer contact Longer response time Capital intensive 5 Similarities-Service/ Manufacturers

All use technology Both have quality, productivity, & response issues All must forecast demand Each will have capacity, layout, and location issues All have customers and suppliers All have scheduling and staffing issues 6

Trends in OM Service sector growing to 80% of non-farm

jobs Global competitiveness Demands for higher quality Huge technology changes Time based competition Work force diversity 7 OM Decisions 8

Todays OM Environment Customers demand better quality, faster deliveries, and lower costs Increased cross-functional decision making Recognized need to better manage information using ERP (Enterprise

Resource Planning) and CRM (Customer Relationship Management) systems 9 Business Information Flow 10

Recently Viewed Presentations

  • Student Attitudes Towards Poverty in a Social Welfare Policy ...

    Student Attitudes Towards Poverty in a Social Welfare Policy ...

    Student Attitudes Towards Poverty in a Social Welfare Policy Course. ... Are there differences in student attitudes towards poverty before and after the social welfare course? ... D. B. (2011). Enhancing learning and learner satisfaction through the use of WebCT...
  • What happens when fresh & salt water meet?

    What happens when fresh & salt water meet?

    -TSW understand the hydrosphere including estuaries and the different species living within. -TSW understand the difference between aquatic and terrestrial organisms and how their food webs are interconnected. Essential Questions: -What is an estuary? -What is the difference between a...
  • On Meta Data

    On Meta Data

    STATUS - INDIAN CENSUS Whereas basic metadata is provided with every table released, a complete regime is still not in place. Few of the products based on 2001 Census data were released with complete metadata but the same practice was...
  • Mitigation and Soil Erosion - faculty.washington.edu

    Mitigation and Soil Erosion - faculty.washington.edu

    Mitigation and Soil Erosion:Adam Baumeister ESS 315, Winter 2010 Erosion: Is the natural process of soil being moved from one place and deposited in another. Is radically expedited by humanity's use of land. Occurs primarily due to wind or water...
  • Step Up to Writing - Dyslexic Advantage

    Step Up to Writing - Dyslexic Advantage

    If you want to write a good, clear paragraph, try using the accordion paragraph method. Topic Sentences Power Statements List how many reasons your are going to cover to support your topic. Everyone knew SEVERAL things about writing paragraphs.
  • Chapter 60

    Chapter 60

    Semi-Fowler's position. Analgesics. No laxatives or enemas. No heat. PROVIDE COMFORT TOUCH AND REASSURANCE! Surgical Management. Laparoscopy or laparotomy to rule out appendicitis. Preoperative care as for general anesthesia surgeries. ... Chapter 60 Last modified by:
  • Current financial position:

    Current financial position:

    Bucks County Transport, Inc.Current Financial Position:. Unrestricted Net Assets. Included in this number is TMA Services, WTW and Capital Additions.
  • Building Integration Solutions using BizTalk On-Premises and ...

    Building Integration Solutions using BizTalk On-Premises and ...

    BizTalk Server. Performance Analysis of Logs (PAL) Tool. BizTalk Documenter. BizTalk Server 2006 Best Practices Analyzer. MsgBoxViewer. BizTalk Server 2006 Orchestration Profiler. BizUnit. Log Parser. Wireshark. Microsoft BizTalk LoadGen 2007 Tool. And others… Auditing infrastructure. Governance. Ability to perform auditing...